We Welcome and Encourage Good-Faith Reporting
The University of Connecticut and UConn Health (collectively “UConn”) are dedicated to the highest standards of ethical and professional conduct in research, education, clinical service, and public service activities. Each individual associated with UConn is expected to conduct themselves according to this standard and ensure that their actions comply with UConn policies and relevant laws. To further this end, UConn welcomes and encourages reporting of compliance concerns and/or seeking guidance regarding compliance issues.
Individuals who report possible compliance issues in good faith will be accorded privacy and/or anonymity to the extent possible under the law, unless doing so prevents UConn from fully and effectively investigating or responding to the reported concerns. The reporting individual’s identity may also become known during the normal course of the investigation. While the highest level of privacy will be maintained, anonymity and confidentiality cannot be guaranteed. However, individuals who report in good faith, or who participate in a compliance investigation, are protected from retaliation per the University’s Non-Retaliation Policy.
Managing and Responding to Reported Concerns
Purpose
The Office of University Compliance (“University Compliance”) strives to prevent, detect, and assist management in addressing potential violations of policy, which may result from mistake, inadvertence, lack of information, or deliberate misconduct. This protocol establishes an administrative process for dealing with allegations of misconduct so that the integrity of the conduct of business at the University of Connecticut may be preserved.
Reported Concerns
University employees may report good faith concerns about possible violations of University policy to University Compliance. Although employees are encouraged to resolve issues by reporting concerns to their manager, employees may not feel that adequate steps will be taken to resolve the expressed concerns or there may be a legitimate fear of retaliatory acts. Therefore, University Compliance maintains a private safe harbor to direct and receive compliance concerns for review, investigation, and resolution. Employees may report such concerns through the University’s Reportline by calling 1-888-685-2637 or through an online webform.
The identity of individuals who wish to report concerns to University Compliance anonymously will be protected to the extent possible under the law.[1] However, the identities of individuals who report or are involved in matters concerning immediate threat to life or property, if known, will be disclosed to the proper authorities.
Retaliation against anyone who makes a good faith report is strictly prohibited. The University shall provide an appropriate response to allegations of retaliation related to the reporting of compliance concerns, in accordance with the University’s Non-Retaliation Policy.
Review and Response
Upon receipt of a reported concern, University Compliance shall perform an initial assessment to determine whether sufficient information has been provided to conduct a thorough and fair review and/or whether the alleged conduct would constitute a violation of policy. University Compliance may request additional information or seek relevant documentation in an effort to perform the initial assessment.
If University Compliance determines there is sufficient information to conduct a review or investigation and that the report as alleged may constitute a violation of policy, University Compliance may consult with relevant University offices so that an appropriate plan to review may be developed, including identification of the most appropriate office or entity to review or investigate.
Notice of Investigation
When University Compliance retains a reported concern for investigation, the subject of the concern shall be notified in writing. In some circumstances, such notification will be delayed if University Compliance concludes it may risk the integrity of the investigation.
Information Collection
University Compliance will make reasonable efforts to obtain relevant information sufficient to reach a determination regarding the allegations. This may include conducting interviews and obtaining other documents and/or records.
University Compliance is authorized to have access to all University records, systems, facilities, and personnel necessary to conduct a thorough review of the concerns, except as may be restricted by law. All employees and units are expected to cooperate with any request University Compliance may make in an effort to access necessary evidence during the course of an investigation.
Cooperation
All individuals participating in the investigation are expected to fully cooperate and provide truthful information throughout the investigation. Failure to comply with these requirements is a violation of University policy and may result in further disciplinary action, up to and including dismissal.
Anonymity and Privacy
Anyone who wishes to report concerns to the Office of University Compliance anonymously will be protected to the extent possible under the law.[1] To protect the integrity of the review and investigation process and to mitigate any potential instances of retaliation, any person engaged in the process will be asked to keep the matter private. However, the identities of individuals who report or are involved in matters where there is an immediate threat to life or property, if known, may be disclosed to the proper authorities.
Standard of Evidence
University Compliance uses a preponderance of the evidence standard, which is met when the information collected indicates it is more likely, than not, that a policy violation occurred.
Disposition and External Reporting
University Compliance will provide the final report to any appropriate University office for further action, as necessary. University Compliance may consult with the Office of the General Counsel and appropriate University officials to determine whether the matter should be referred to an appropriate external authority for review (e.g., State Auditors, Office of the Attorney General, Office of State Ethics). In circumstances where no recommendations are made within the final report, University Compliance shall close the file.
Timeline
All reasonable efforts will be made to complete investigations expeditiously yet thoroughly. University Compliance may provide the supervisor and subject of the investigation updates, when appropriate, regarding the estimated progress of the investigation.
Documentation
Appropriate records will be maintained that document the nature of the allegation(s), the investigation, the findings, and any recommendations for corrective action. Documents will be retained in accordance with relevant State statutes and University policies and procedures.
The University of Connecticut complies with all applicable federal and state laws regarding non-discrimination, equal opportunity, and affirmative action, including the provision of reasonable accommodations for persons with disabilities. Individuals with disabilities may request reasonable accommodation to participate in a University Compliance investigation process. Those who express a need for accommodation in the process should be referred to the appropriate office for assistance.
The Chief Compliance Officer (or designee) shall keep the President and Board of Trustees appropriately informed of any potential serious or widespread compliance concerns.
Effective: July 1, 2025
[1] Individuals may choose to disclose their identity or have no expectation of anonymity.
Reporting FAQ
Why does UConn have a REPORTLINE?
UConn is committed to fostering a culture of compliance, which includes encouraging a speakup culture. Providing an avenue for individuals to share concerns regarding potential violations of policies and/or law allows UConn the opportunity to address potential wrongdoing and strengthen processes and systems.
When I submit a report through the REPORTLINE, who receives it?
The Office of University Compliance receives a notification via email that a report has been submitted through the REPORTLINE.
What if I am not sure if there is an actual compliance concern – can I ask for guidance using the REPORLINE?
Yes. Staff in the Office of University Compliance will provide guidance and information for inquiry-only type reports. If you submit an anonymous question through the REPORTLINE, because of the anonymous nature of the system, you will need to affirmatively log back into the system using the unique pin number to access the response from University Compliance.
Do I have to submit my compliance concern anonymously?
No. If you wish to use the REPORTLINE, there are options to provide your name and contact information. If this is provided, University Compliance can communicate with you directly regarding any follow-up, whether it be a reported concern or a request for guidance.
What should I make sure I include in a report that I submit through the REPORTLINE?
Be sure to include specific information. This allows University Compliance to fully understand the nature of the concern and conduct a thorough review. When submitting a report through
the REPORTLINE, please try to include the following information, if known:
- What (specifically) occurred?
- Who was involved and what was their role? (Having full names as well as job titles or departments is helpful)
- Where did the conduct or incident occur?
- When did it occur? If it is an on-going issue, when did it begin and how often does it occur? If there are specific dates or times, that will be helpful in conducting a thorough review.
- Are there any documents or evidence regarding the conduct that you can share? Please note the REPORTLINE web form allows reporters to upload PDF files of additional documentation. If a reporter utilizes the REPORTLINE call center, they can later submit a follow-up report utilizing the web form later to include additional documentation to the file.
Will my report be kept confidential?
University Compliance will make every effort to keep the report private, to the extent that the law and University policy allows. Information is only shared regarding the reported concern with the select few who may have a direct need to know. In these circumstances and when possible, University Compliance makes every effort to ensure the information shared does not include reporter identification, or any information that could potentially lead to the reporter being identified. Confidentiality is a legal privilege held by a narrow group of professions under specific circumstances; therefore, it cannot be guaranteed in these circumstances.
Can I meet with a staff member in University Compliance after submitting a report?
Yes. University Compliance is always willing to meet with reporters to gather further information. It is important that a reporter understand that while University Compliance will take all action to keep a reporters identity private, they would not be able to guarantee anonymity in this circumstance.
Will I know what the outcome of my report was?
Most reported concerns tie into personnel issues, therefore the results of a review or investigation are usually not shared with a reporter. This is out of respect for all parties involved and for the integrity of the process. University Compliance will, however, update the status of the reported concern through the REPORTLINE. Therefore, reporters who utilize the system will know if the matter is still pending or has been resolved.
What does the term “in good faith” mean when you talk about reporting?
A report “in good faith” is a report made with an honest and reasonable belief that a universityrelated violation of law or policy may have occurred. Conversely, a “bad faith report” is a report made that is knowingly false and/or made with malicious intent.
If I am an employee who is considering utilizing the REPORTLINE to make a report, what other resources might I utilize to help me with my concerns?
There are several resources for employees at UConn to help in navigating workplace situations. The Office of the Ombuds is a neutral and confidential resource where employees can engage in productive discussion regarding conflict resolution and explore solutions to existing concerns or problems (https://ombuds.uconn.edu/). The Employee Assistance Program is also a confidential resource for employees and provides brief counseling and/or referrals for services to assist with personal and/or work-related circumstances impacting job performance, health, mental and emotional well-being (https://hr.uconn.edu/employee-assistance-program/).
Important Reminder
The REPORTLINE is NOT a 911 or Emergency Service. Do not use the REPORTLINE to report events presenting an immediate threat to life or property. Reports submitted through the REPORTLINE may not receive an immediate response. If you require emergency assistance or believe a crime is in progress, call 911.
How to Report
Contact Us Directly
Anyone can contact the Office of University Compliance directly to report a concern or request guidance. When contacting the Office of University Compliance, we will likely ask follow-up questions in an effort to fully understand what you are looking for and how we can help. Please note communication via email is subject to public records laws under the Freedom of Information Act and therefore may limit the privacy and anonymity of a reporter's identity.
Anonymous Reportline Web Form or Call
UConn’s Reportline is supported by a third-party vendor, NAVEX, and is staffed by professionals. It is available to anyone, including UConn employees, through phone, by an online web form, or through the mobile website with discrete intake and anonymous reporting options 24 hours a day, 7 days per week.
Alternative Reporting Options
In addition, Section 4-61dd of the Connecticut General Statutes is known as the Whistleblower Act. Employees may also file a written complaint regarding corruption, unethical practices, violation of state laws or regulations, mismanagement, gross waste of funds, abuse of authority and/or danger to the public safety with the Auditors of Public Accounts. If you file such a complaint with the State Auditors, you may be treated as a whistleblower. Whistleblowers are provided confidentiality and protection from retaliation for bringing the claim. More information regarding this process can be obtained by contacting the Auditors of Public Accounts.
Auditors of Public Accounts
Attention: Maura Pardo, Administrative Auditor
165 Capitol Avenue
Hartford, CT 06106
Phone: (959) 710-5605
Toll Free within Connecticut: (800) 797-1702
Email: wbcomplaints@cga.ct.gov